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Customer Service

Looking for contact information? On this page we have gathered all relevant information

If you require assistance with meter reading, bills, notification of change of address, etc., please contact the Customer Service Centre. Our staff speak and write English, and will be able to help you with any questions.

Unfortunately, HOFOR’s online self-service solutions are in Danish only.

Customer service

Telephone: (+45) 3395 3395
Mon–Fri: 08.30–14.30

Outside opening hours

If you are faced with an acute problem or an emergency, please contact:
HOFOR’s On-Call Service (Vagtstation) (+45) 3888 2424.
The On-Call Service Staff speaks English.

What is the average response time when contacting our Customer Service?

08:30-10:00 10:00-13:00 13:00-14:30
Below 20 sec. Between 30-40 sec. Below 30 sec.

Please note that this table builds om statistical data and variations may occur.