Customer Service

Please find contact information for our Costumer Service

customer care in HOFOR

If you require assistance with meter reading, bills, notification of change of address, etc., please contact the Customer Service Centre. Our staff speak and write English, and will be able to help you with any questions.

Unfortunately, HOFOR’s online self-service solutions are in Danish only.

Customer service 
  Telephone: (+45) 3395 3395 
Mon–Thurs: 08.30–15.30 
Friday: 08.30–14.30 

Outside opening hours
If you are faced with an acute problem or an emergency, please contact:
  HOFOR’s on-call service (Vagtstation) (+45) 3888 2424.
The on-call service staff speak English.

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